Need help with a RECOL order? Contact Antech at info@antech.ie or +353 (0)51 392 391, quoting your order reference and the product concerned.
Damaged, faulty or incorrect goods
Tell us what has happened so we can help resolve it. Where practical, photographs of the cabinet and packaging will help us assess transit damage. Keep suitable protective packaging while we agree the safest return or collection method. Your statutory rights do not depend on retaining the original packaging or reporting a problem immediately.
If you are a consumer, the remedies available for faulty or misdescribed goods are separate from a change-of-mind cancellation. These may include repair, replacement, a price reduction or a refund, depending on the circumstances and applicable law.
Consumer distance-purchase cancellation
For most standard goods bought by a consumer at a distance, you may cancel without giving a reason within 14 days after you receive the goods. Tell us clearly that you wish to cancel within that period, then return the goods within a further 14 days. Any statutory exceptions will be explained before purchase if they apply to your order.
You can email your cancellation to info@antech.ie or write to Antech Solutions Ltd., Unit 21, Waterford Business Park, Cork Road, Waterford, Ireland, X91 P224. You may use the form below, but you do not have to use it.
Return arrangements and refunds
We will confirm the appropriate return address and safe transport arrangements. For a consumer change-of-mind cancellation, any return-carriage charge payable by you, including a cost estimate for goods that cannot normally be returned by post, will be disclosed before the order is placed. A faulty-goods return will be handled in accordance with your applicable rights.
For a valid consumer cancellation, we reimburse the payments due to you, including standard outbound delivery charges, within the statutory time limits. We may withhold reimbursement until the goods are received back or you provide evidence of return, whichever happens first. Reimbursement uses the original payment method unless you agree otherwise. Extra delivery costs for a service you chose above standard delivery need not be reimbursed. A deduction may apply for diminished value caused by handling beyond what was necessary to establish the goods’ nature, characteristics and functioning.
Business orders
For a business purchase, contact Antech about your order and any return request. A consumer cooling-off right does not automatically apply to a business purchase.
Optional cancellation form
To: Antech Solutions Ltd., Unit 21, Waterford Business Park, Cork Road, Waterford, Ireland, X91 P224; info@antech.ie
I hereby give notice that I cancel my contract of sale of the following goods:
- Product and quantity:
- Order reference:
- Ordered on / received on:
- Name of consumer:
- Address of consumer:
- Date:
- Signature, only if this form is sent on paper:
Nothing in this policy limits your statutory rights. Read the CCPC guidance on buying online for independent consumer information.